Privacy Policy

At Rapidx Car Rental, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our car rental services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. About Rapidx Car Rental

Rapidx Car Rental provides self-drive car rental and related car rental services in Dehradun and other locations where our services are available.

For privacy-related questions, you can contact us through the contact details provided on our website.

2. Information We Collect

We may collect personal information when you contact us, make an enquiry, request a booking, or use our services.

The information may include:

Full name
Mobile number
Email address
Pickup and drop-off location
Booking dates and times
Driving licence details or other identification documents when required for a rental
Information required to verify your eligibility for a rental
Payment and transaction details
Vehicle and booking information
Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location information
Website usage and interaction data
Date and time of your visit

3. How We Use Your Information

We may use the information we collect for purposes including:

Processing and managing car rental enquiries and bookings
Contacting you regarding your enquiry or booking
Verifying customer identity and rental eligibility
Providing vehicle pickup, drop-off, and delivery services
Processing payments and refunds
Providing customer support
Communicating important information related to your booking
Preventing fraud, misuse, or unauthorized use of our vehicles and services
Improving our website, vehicles, and customer experience
Maintaining business and transaction records
Sending promotional or marketing communications where permitted
Complying with applicable laws and legal requirements

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, business partners, vehicle owners/vendors, payment providers, technology providers, or other parties when required to provide our services or complete your booking.

For example, booking-related information may need to be shared with a vehicle owner or service provider responsible for providing the booked vehicle.

We may also disclose information when required by law, government authorities, courts, law-enforcement agencies, or when necessary to protect our legal rights, customers, property, or services.

5. Payment Information

Payments may be processed through third-party payment providers. Rapidx Car Rental may not directly store complete card, UPI, banking, or other sensitive payment credentials.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used for purposes such as:

Remembering website preferences
Improving website performance
Understanding website traffic
Measuring advertising and marketing performance
Providing relevant website features

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Google Analytics and Other Third-Party Services

We may use third-party services such as analytics, advertising, communication, payment, hosting, or security providers.

These services may collect information about how you interact with our website. Their use of information is governed by their respective privacy policies.

Third-party services that may be used on our website can include services provided by companies such as Google, Meta, payment gateways, hosting providers, WhatsApp, and other technology providers.

8. WhatsApp and Phone Communication

If you contact Rapidx Car Rental through WhatsApp, phone calls, SMS, or other communication channels, we may use the information provided during the conversation to respond to your enquiry, manage your booking, provide customer support, or maintain relevant business records.

WhatsApp and other communication platforms may process your information according to their own privacy policies and terms.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking and financial records, resolving disputes, preventing fraud, and complying with legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request information about personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise concerns regarding the use of your personal information

To make a privacy-related request, please contact us using the contact details available on our website.

12. Children’s Privacy

Our services are intended for individuals who are legally eligible to rent and drive a vehicle.

We do not knowingly collect personal information from children for the purpose of providing car rental services.

13. Links to Other Websites

Our website may contain links to third-party websites, applications, or services.

Rapidx Car Rental is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with the revised “Last Updated” date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Rapidx Car Rental through the contact information provided on our website.

Rapidx Car Rental
Dehradun, Uttarakhand, India

Website: rapidxcarrental.in

For privacy-related enquiries, please contact us through our website’s Contact Us page.